Refund policy

Last updated: 3 September 2026

At tipkind, we want you to feel good about every order. This policy explains how returns, exchanges, refunds and subscriptions work, and what to do if something isn't right.

This policy applies to eligible orders placed through tipkind.shop for delivery to the United States, Canada, United Kingdom, New Zealand and Australia.

If you have any questions, our team is here to help. Please email hello@tipkind.shop before starting a return.

Your consumer rights come first

Nothing in this policy limits, excludes or replaces any rights or remedies you may have under applicable consumer protection laws in your country, state, province or territory.

Depending on where you live, these may include protections under:

  • The New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986

  • The Australian Consumer Law

  • The UK Consumer Rights Act 2015 and other applicable UK consumer protection laws

  • Applicable United States federal and state consumer protection laws

  • Applicable Canadian federal, provincial and territorial consumer protection laws

These laws may give you rights where products are faulty, damaged, unsafe, not as described, not of acceptable quality, or otherwise fail to meet applicable legal standards.

Any change-of-mind return rights we offer under this policy are provided in addition to your legal rights and do not replace them.

Change-of-mind returns

Because our products are consumable health supplements, we can only accept change-of-mind returns on products that are unopened, unused and in their original, undamaged packaging, with any seal intact.

To be eligible:

  • Contact us within 14 days of receiving your order.

  • The product must be unopened, unused and in resaleable condition.

  • Any tamper-proof or hygiene seal must remain intact.

  • You'll need your order number or proof of purchase.

Once we receive and inspect the returned item, we'll let you know whether the return has been approved.

We're unable to accept change-of-mind returns on opened, partially used or unsealed consumable products for health, hygiene and safety reasons, except where required by applicable law.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, defective or isn't what you ordered, please email hello@tipkind.shop as soon as possible after delivery with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem where applicable

We recommend contacting us within 14 days of delivery so we can resolve the issue as quickly as possible. This timeframe does not limit any longer rights you may have under applicable consumer law.

Depending on the circumstances, your preference and our obligations under applicable law, we may provide a replacement, exchange, repair where appropriate, store credit or refund.

Where an item is confirmed to be faulty, damaged or incorrect, you will not be responsible for reasonable return shipping costs where applicable. We may provide a prepaid return label, reimburse reasonable return postage, or advise that no return is necessary.

Exchanges

If you'd like to exchange an unopened product for a different eligible product, please contact us within 14 days of delivery.

For change-of-mind exchanges:

  • The item must be unopened, unused and in resaleable condition.

  • You are responsible for return shipping costs.

  • You are responsible for any difference in price between the products.

  • Additional shipping charges may apply for sending the replacement product.

For faulty, damaged or incorrectly supplied items, we will cover reasonable exchange and return shipping costs where required.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome.

If approved:

  • Your refund will normally be issued to your original payment method.

  • We aim to process approved refunds within 5–10 business days.

  • Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

  • Original shipping charges are generally non-refundable for change-of-mind returns, unless required otherwise by applicable law.

  • Where an order is faulty, damaged, incorrect or otherwise eligible for a refund under applicable consumer law, relevant original shipping charges will also be refunded where required.

  • If you paid using a buy-now-pay-later or third-party payment provider, the refund will normally be processed through that provider.

If you haven't received an approved refund after 10 business days from the date we confirm it has been processed, please contact hello@tipkind.shop and we'll help investigate it.

Return shipping

For approved change-of-mind returns and exchanges, you are responsible for return shipping costs unless we tell you otherwise or applicable law requires otherwise.

We strongly recommend using a tracked shipping service. tipkind cannot guarantee receipt of returned items that are sent without tracking.

Return shipping costs for change-of-mind returns are non-refundable.

For faulty, damaged or incorrect items, tipkind will cover reasonable return shipping costs where applicable.

We'll provide the appropriate return instructions and return address after you contact us.

Please do not send a product back before contacting us, as return locations may differ depending on your country and order.

Products sent to an unauthorised return address may experience delays or may not be able to be processed.

International returns

tipkind serves customers across the United States, Canada, United Kingdom, New Zealand and Australia, and return instructions may vary depending on where your order was delivered.

We'll provide you with the appropriate return address and instructions after your return request has been reviewed.

For change-of-mind international returns:

  • You are responsible for return shipping costs.

  • You are responsible for ensuring the returned parcel reaches the designated return address.

  • We recommend using tracked shipping.

  • Customs charges, duties or other return-related fees are generally your responsibility unless the return is due to our error or otherwise required by applicable law.

Please do not return products to the address shown on your original parcel unless we've specifically instructed you to do so.

Customs, duties and taxes

International orders may be subject to import duties, taxes, customs fees or other charges depending on the destination country.

Unless otherwise stated at checkout, customers are responsible for any import duties, taxes or customs charges imposed by their local authorities.

If an order is refused, abandoned or returned because applicable customs charges were not paid, any refund will be assessed once the order is returned to us. Any non-refundable shipping, customs, handling or return costs may be deducted from the refund where permitted by applicable law.

This does not affect your statutory consumer rights.

Subscriptions

Subscribing to tipkind means your selected product is delivered automatically on a recurring schedule at a discounted price compared with an eligible one-off purchase.

How billing works

  • Your first subscription order is charged when you sign up.

  • Future renewal orders are automatically charged to your saved payment method according to the delivery schedule selected when you subscribed.

  • Where available, you can manage your subscription through your account, including updating your address, payment details or delivery frequency.

By purchasing a subscription, you authorise tipkind and our payment provider to automatically charge your selected payment method for future subscription orders until the subscription is cancelled in accordance with these terms.

Minimum commitment

Where clearly disclosed at the time of purchase, certain tipkind subscription offers may require a minimum commitment of two (2) deliveries.

By selecting one of these subscription offers, you agree to receive at least two subscription orders before cancelling without an early cancellation adjustment.

Any minimum commitment will be clearly communicated before you complete your purchase.

Cancelling early

If your subscription includes a clearly disclosed two-delivery minimum commitment, you may still request cancellation before receiving your second delivery.

However, because the discounted subscription price is offered on the basis of that minimum commitment, cancelling before completing it may result in the subscription discount being removed from products already supplied.

In this situation, we may charge the difference between the discounted subscription price paid and the applicable standard one-time purchase price for the order or orders already supplied.

We'll confirm any amount payable before processing an early cancellation adjustment.

Once the minimum commitment has been completed, you may cancel your subscription without an additional cancellation charge.

Nothing in this section limits any cancellation, refund or consumer rights that cannot legally be excluded in your country, state, province or territory.

Cancelling your subscription

After satisfying any applicable minimum commitment, you can cancel your subscription before your next renewal through the available subscription management options or by contacting hello@tipkind.shop.

Cancellation requests must be made before an order has been processed or dispatched.

If a renewal order has already been processed, packed or shipped before your cancellation is received, that order may still be charged and fulfilled.

Where applicable law provides additional cancellation rights, those rights will continue to apply.

Skipping deliveries

Where supported by your subscription plan, you may skip an upcoming delivery through your subscription account.

Skipping a delivery does not cancel your subscription and does not necessarily count toward any minimum delivery commitment.

If you would like to permanently stop future orders, you must cancel the subscription rather than continuing to skip deliveries.

Changes to subscription pricing

If we change the price of an active subscription, we'll provide advance notice where required before the new price applies to a future renewal.

You may choose whether to continue the subscription under the updated pricing or cancel it in accordance with the cancellation terms above.

Failed payments

If a renewal payment fails, we or our payment provider may attempt to process the payment again.

We may contact you and ask you to update your payment information.

If payment cannot be successfully processed after multiple attempts, your subscription may be suspended or cancelled.

Non-returnable items

Unless required otherwise by applicable law, we generally cannot accept change-of-mind returns for:

  • Opened or used supplements

  • Products with broken or removed hygiene or tamper seals

  • Products that are not in their original condition

  • Gift cards

  • Promotional or complimentary free gifts

  • Items specifically marked as final sale or non-returnable at the time of purchase

If a non-returnable product is faulty, damaged, incorrectly supplied or otherwise protected under applicable consumer law, your statutory rights still apply.

Promotional and free items

Products supplied free as part of a promotion, bundle or gift-with-purchase offer generally cannot be exchanged for cash or refunded separately.

If you return part or all of an order that qualified for a promotional gift, we may require the promotional item to also be returned unused and in its original condition.

If the promotional item is not returned, we may deduct its stated retail value from any change-of-mind refund where permitted by law.

Order cancellations

If you'd like to cancel an order, contact hello@tipkind.shop as soon as possible.

We'll do our best to cancel it before processing or dispatch, but we cannot guarantee that an order can be stopped once fulfilment has begun.

If the order has already shipped, you may need to wait until it arrives and then follow the applicable return process.

How to start a return or get help

To request a return, exchange, refund or help with an order, email:

hello@tipkind.shop

Please include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The reason for your request

  • Photos or videos if the product is damaged, faulty or incorrect

We'll provide the next steps, including the appropriate return address if a return is required.

We aim to respond to customer enquiries within 1–2 business days.

tipkind
tipkind.shop
hello@tipkind.shop

Serving customers in the United States, Canada, United Kingdom, New Zealand and Australia.