Shipping policy

Last updated: 3 September 2026

We want your tipkind order to reach you as smoothly as possible. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, tracking, customs and what happens if something goes wrong.

This policy applies to orders placed through tipkind.shop.

If you have any questions about your delivery, please contact us at hello@tipkind.shop.

Where we ship

tipkind currently ships to customers in:

  • United States

  • Canada

  • United Kingdom

  • New Zealand

  • Australia

Orders may be dispatched from different fulfilment centres, warehouses or third-party logistics partners depending on the product ordered, your delivery address, inventory availability and the most appropriate fulfilment route.

Because we may use multiple fulfilment locations, items within the same order may occasionally arrive in separate packages.

Shipping costs

Shipping costs, including any free shipping promotions, will be clearly displayed at checkout before you complete your purchase.

From time to time, tipkind may offer:

  • Free standard shipping

  • Free shipping above a minimum order value

  • Discounted shipping

  • Promotional shipping rates

Any applicable shipping promotion and its conditions will be displayed on our website or at checkout.

Order processing and dispatch

We aim to process and dispatch most orders within 1–3 business days after your order is placed.

Business days are generally Monday to Friday, excluding public holidays in the country where your order is being processed.

Please note:

  • Orders placed on weekends or public holidays may begin processing on the next business day.

  • During sales, promotional events, product launches, holidays or other high-volume periods, processing may take longer than usual.

  • Orders containing multiple products may be dispatched separately.

  • Some products may have different processing times, which will be communicated on the relevant product page where applicable.

You will normally receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated delivery times

Delivery times vary depending on your country, delivery address, fulfilment location, shipping service and local carrier network.

Estimated delivery times after dispatch are generally:

Region Estimated transit time
New Zealand 2–7 business days
Australia 5–10 business days
United States 5–12 business days
Canada 6–14 business days
United Kingdom 5–12 business days

These estimates refer to transit time after your order has been processed and dispatched.

Your total estimated delivery time is therefore the applicable processing period plus the estimated transit time.

For example, an order with a 1–3 business day processing period and 5–12 business day transit estimate may take approximately 6–15 business days in total.

Delivery times are estimates only and are not guaranteed.

Remote, rural or difficult-to-service locations may require additional delivery time.

Tracking your order

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for several days, this does not necessarily mean the parcel has stopped moving. Tracking scans can sometimes be delayed, particularly for international shipments.

If you have not received tracking information within several business days after receiving a dispatch confirmation, please:

  1. Check your spam or junk email folder.

  2. Confirm that the email address entered with your order is correct.

  3. Contact hello@tipkind.shop with your order number.

Multiple packages

In some cases, products within a single order may be fulfilled from different warehouses or fulfilment partners.

This means your order may arrive in multiple packages at different times.

If this happens, you may receive separate tracking numbers for each shipment.

You will not be charged additional shipping simply because we choose to split an order into multiple shipments unless an additional charge was clearly disclosed and agreed to before purchase.

Customs, duties and import taxes

International orders may be subject to customs procedures, import duties, tariffs, taxes, brokerage fees or other charges imposed by the destination country.

Where applicable, taxes or duties may be:

  • Included in the price displayed.

  • Collected at checkout.

  • Payable to the carrier, customs authority or another third party when the shipment arrives.

Whether these charges apply depends on your country, the value of your order, the products purchased and local customs regulations.

Unless we specifically state that duties and taxes are included, customers may be responsible for import duties, taxes or customs charges imposed by their local authorities.

tipkind does not control charges imposed by customs agencies or local governments.

United States orders

Orders delivered to the United States may be subject to applicable federal, state or local taxes.

Any taxes collected directly by tipkind will generally be shown at checkout.

International shipments into the United States may also be subject to applicable customs requirements or import charges depending on the shipment.

Canadian orders

Orders delivered to Canada may be subject to applicable federal or provincial taxes, customs duties, import fees or carrier brokerage charges.

Where these charges are not collected by tipkind at checkout, they may be payable by the recipient upon import or delivery.

United Kingdom orders

Orders delivered to the United Kingdom may be subject to VAT, customs duties or other import-related charges depending on the order and fulfilment method.

Where tipkind is required to collect applicable taxes at checkout, they will be shown as part of your purchase.

Additional charges imposed by customs or carriers may remain the responsibility of the recipient unless otherwise stated.

Australian orders

Australian orders may be subject to applicable GST and customs requirements.

Where tipkind is required to collect Australian GST on your purchase, it will generally be included or displayed during checkout.

Orders exceeding applicable customs thresholds may be subject to additional duties, taxes or processing requirements.

New Zealand orders

New Zealand orders may be subject to applicable GST.

Where required, GST will be included in or added to the price displayed at checkout.

Depending on the fulfilment location of the order, customs procedures may apply to products entering New Zealand from overseas.

Customs delays

International shipments can occasionally be delayed while being processed by customs authorities.

Customs processing times are outside our direct control and may vary substantially between countries and shipments.

We will assist where reasonably possible if your parcel appears to be significantly delayed during customs processing.

Incorrect or incomplete addresses

Please carefully review your shipping information before completing your purchase.

You are responsible for providing an accurate and complete delivery address, including where applicable:

  • Apartment or unit number

  • Street address

  • City

  • State, province or region

  • Postal or ZIP code

  • Country

  • Phone number

If you notice an error after placing your order, contact hello@tipkind.shop as soon as possible.

We will make reasonable efforts to update your address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or has been shipped.

If an order is returned because of:

  • An incorrect address supplied by the customer

  • An incomplete address

  • Failure to collect the parcel

  • Refusal of delivery

  • Repeated unsuccessful delivery attempts

we may contact you to arrange redelivery or a refund where appropriate.

Additional shipping costs may apply if we need to send the order again because of incorrect or incomplete information supplied at checkout, where permitted by applicable law.

Refused or unclaimed shipments

If you refuse a shipment or fail to collect it and the parcel is returned to us, we will review the order once it has been received back by the relevant fulfilment location.

Where permitted by law, any refund for a voluntarily refused or unclaimed shipment may be reduced by unrecoverable costs such as:

  • Original shipping charges

  • Return shipping charges

  • Customs fees

  • Duties

  • Carrier handling fees

This does not affect any statutory rights you may have where an order is faulty, damaged, incorrect, not as described or otherwise protected under applicable consumer law.

Lost shipments

If your tracking shows no meaningful movement for an extended period or your parcel has not arrived within a reasonable period after the estimated delivery window, please contact us at hello@tipkind.shop.

Include your:

  • Full name

  • Order number

  • Delivery address

  • Tracking number, if available

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

Where a shipment is confirmed as lost, we will provide an appropriate solution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

Packages marked as delivered

If tracking shows that your parcel has been delivered but you cannot find it, we recommend first:

  • Checking around the delivery location.

  • Asking other members of your household.

  • Checking with neighbours where appropriate.

  • Checking reception, concierge, mailroom or building management.

  • Reviewing any delivery photo or carrier notification.

  • Contacting the local carrier.

If you still cannot locate the shipment, contact hello@tipkind.shop and we will assist you in investigating the delivery.

The appropriate resolution will depend on the circumstances and any rights available to you under applicable consumer law.

Damaged shipments

If your order arrives damaged, please contact hello@tipkind.shop as soon as reasonably possible.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs or videos of the damaged product

  • Photographs of the outer packaging where relevant

Please keep the product and packaging until we have reviewed your request, as the carrier or fulfilment provider may require additional evidence.

If the item is confirmed as damaged, we will arrange an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.

Incorrect items

If you receive a product that differs from what you ordered, please contact hello@tipkind.shop with your order number and photographs of the product received.

We will work with you to resolve the issue, which may include sending the correct item or issuing a refund where appropriate.

Delivery delays

Delivery delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays

  • Customs processing

  • Border inspections

  • Severe weather

  • Natural disasters

  • Public holidays

  • Peak shopping periods

  • Labour disruptions

  • Transportation interruptions

  • Government actions

  • Other events affecting local or international delivery networks

While we cannot control third-party carriers or government authorities, we will make reasonable efforts to assist with tracking and investigating significantly delayed orders.

Nothing in this Shipping Policy excludes or limits any rights you may have under applicable consumer protection law.

Risk of loss and consumer rights

Responsibility for goods during delivery is subject to the consumer protection laws applicable to your order.

Nothing in this policy is intended to transfer risk to you earlier than permitted by applicable law.

In jurisdictions where the seller remains responsible for goods until they are delivered to the customer or an authorised recipient, tipkind will continue to have the responsibilities required by law.

Delivery restrictions

We reserve the right to restrict shipping to certain:

  • Countries

  • Regions

  • States or provinces

  • Postal codes

  • Remote locations

This may occur due to carrier restrictions, customs regulations, product restrictions, legal requirements or operational limitations.

If we are unable to fulfil an order to your address after payment has been received, we will cancel the affected order and issue an appropriate refund.

Changes to shipping availability

We may add or remove shipping destinations, carriers or shipping methods from time to time.

Current shipping options and applicable charges will be displayed during checkout.

Your consumer rights

Nothing in this Shipping Policy limits or excludes rights that cannot lawfully be excluded.

Customers may have protections under laws including:

  • Applicable United States federal and state consumer protection laws

  • Applicable Canadian federal, provincial and territorial consumer protection laws

  • The UK Consumer Rights Act 2015 and related consumer legislation

  • The New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986

  • The Australian Consumer Law

Where this policy conflicts with a mandatory consumer right available to you, the mandatory consumer right will apply.

Contact

If you have any questions about shipping, tracking or delivery, please contact:

tipkind
Email: hello@tipkind.shop
Website: tipkind.shop

Please include your order number where applicable so we can assist you more efficiently.

We aim to respond to customer enquiries within 1–2 business days.

tipkind • tipkind.shop • hello@tipkind.shop